Terms of service

1. Who we are

cheapkeys is operated by [LEGAL_ENTITY_NAME], a [ENTITY_TYPE] registered under company number [COMPANY_NUMBER], with its registered office at [REGISTERED_ADDRESS] and VAT number [VAT_NUMBER] ("cheapkeys", "we", "us"). [LEGAL_ENTITY_NAME] trades as cheapkeys at https://pay.mmokick.com.

You can reach us directly and quickly — not just through a form: general and legal enquiries at [GENERAL_CONTACT_EMAIL], buyer support at [email protected] or via the support form, supplier matters at [email protected], developer/API matters at [email protected], and privacy matters at [PRIVACY_CONTACT_EMAIL]. [GENERAL_CONTACT_EMAIL] is also our single point of contact for Member State authorities, the European Commission and the European Board for Digital Services, and for users of the service, in line with Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act); we accept communications in English. This contact channel lets you communicate with us directly and electronically and is never handled solely by automated tools.

cheapkeys sells its curated catalogue as a retailer and seller of record (section 3), not as an online platform hosting third-party listings; where these terms reference standards of the Digital Services Act, we apply those standards voluntarily, as good practice. If we are ever required to designate a legal representative in the European Union under Article 13 of the Digital Services Act, we will designate one and publish their name, postal address, email address and telephone number in this section.

2. What these terms cover

These terms apply when you browse the store, create an account, or buy digital goods from us — whether signed in or as a guest. By creating an account or placing an order you agree to be bound by these terms: they are presented to you by link at registration and in checkout before you place an order with an obligation to pay, and we record your acceptance with your order. The published buyer-protection terms form part of these terms, and our privacy policy explains how we handle personal data. Section 16 contains additional terms that apply only to suppliers. Where you buy as a consumer, nothing in these terms limits the mandatory consumer rights you have under the law of the country where you live; if a clause here ever conflicts with those rights, your statutory rights win.

This page is permanently available at this address and can be saved or printed, so you can store and reproduce the terms that apply to your purchase. The contract is concluded in English.

3. cheapkeys is the seller — always

We run a curated catalogue. Every product is sold by cheapkeys acting as a trader and as the seller of record: your contract of sale is with us, never with the supplier who sourced the key, code or top-up behind the scenes. That means EU consumer-protection law applies to every purchase in full, and every claim, refund or complaint is handled by us — you never have to chase a third party. Every key, code and top-up we sell is sourced through an authorised, documentable distribution chain: we buy stock exclusively from vetted commercial suppliers who warrant lawful sourcing and the right to resell, under the sourcing warranties described in section 16.

4. Accounts, eligibility and guest checkout

You may buy with an account (email, name and password, with optional two-factor authentication we recommend you enable) or as a guest. You must be at least 18, or use the service with the consent and supervision of a parent or guardian who accepts these terms. You agree to give us accurate information and to keep it current — we need a working email address to deliver your order and to provide the confirmations the law requires; without it we cannot process a purchase.

Your credentials are personal: keep them confidential, use one account per person, and tell us immediately via /support if you suspect your account is compromised. You are responsible for activity under your account unless it results from our fault. We may lock an account while we investigate credible signs of compromise or fraud, and we explain any such measure as described in section 14.

Guest checkout has limits that protect everyone: guest orders are capped at €200.00, and guest orders of €100.00 or more require verification of your email address with a one-time code before payment. Higher-value or unusual orders (guest or account) may require stronger card authentication by your bank or a short manual review before delivery, as described in section 8.

5. Products and product information

We sell three kinds of digital goods: game activation keys, game item and virtual-currency top-ups delivered to your game account, and gift-card codes. For each product, the product page states the main characteristics you need before buying, including the functionality of the digital content and any technical protection measures, and its compatibility and interoperability: the activation platform (for example which launcher or store the key redeems on), any region or account restrictions, activation requirements, and — for top-ups — which game-account details you must provide. Read these before you buy: they describe exactly what will be delivered. Gift-card codes and top-ups are one-time codes and credits issued and redeemed by the relevant third-party platform or publisher: cheapkeys does not issue stored value and does not operate any wallet or balance on this store.

Where a product carries a region restriction, we display that restriction on the product page before purchase, and where our checkout detects a likely mismatch with your location we also show a warning. Because a region restriction is a deviation from what a buyer may normally expect of a digital product, EU digital-content law (Article 8(5) of Directive (EU) 2019/770) lets it bind you as a consumer only if you were specifically informed of it when buying and you expressly and separately accepted it. Our checkout collects that acceptance through its own affirmative step — never pre-ticked, never bundled into accepting these terms or into the payment button, the same pattern as the reveal consent in section 10 — and we record it with your order. A restriction you expressly and separately accepted this way is a characteristic of what you bought; a restriction we did not obtain that separate acceptance for — however prominently warned — remains a lack of conformity, handled under sections 11 and 12.

6. Prices, currency and promotions

Our prices are set and charged in euro (EUR). The price shown on the product page is the full, all-in amount you pay, including VAT where applicable — no service fees and no payment-method fees are added at checkout. Prices displayed in US dollars or any other currency are marked with "≈" and are indicative display conversions only; your payment is taken in EUR and your bank or card issuer determines any currency conversion on their side.

When we show a price reduction with a crossed-out reference price, the reference price is the lowest price we charged for that product in the 30 days before the reduction, as required by Article 6a of Directive 98/6/EC. Promotions and discount codes are always clearly identified as such, and their conditions (eligibility, duration, stacking rules) are stated where the promotion is offered.

7. How ordering works and when the contract forms

Ordering takes these technical steps: you add a product to your order, proceed to checkout, review the order summary — where you can identify and correct any input errors (product, quantity, email address, top-up account details) before committing — and then complete payment. The final button in checkout is clearly labelled so that pressing it places an order with an obligation to pay. Your order is an offer to buy; the contract of sale is concluded when we confirm your payment and accept the order.

We acknowledge every order electronically without undue delay: you receive an order confirmation email on a durable medium containing the order details, the pre-contractual information required by law and — where you gave it at checkout — confirmation of your express consent to immediate delivery and your acknowledgement under section 10. Where you give that consent later, at the reveal step, we send you a separate confirmation email restating it before the key or code is revealed, as section 10 describes. Your order and its delivery status are also available on your order page, and with an account, in your key library. We may decline an order before acceptance (for example where fraud screening under section 8 fails, stock cannot be allocated, or a pricing error is obvious); if payment was already taken for a declined order, we refund it in full.

8. Payment, authentication and fraud screening

Payments are processed by Stripe. We accept card payments and the wallets Stripe provides on our checkout (Apple Pay and Google Pay). You enter your card details directly into Stripe's secure payment element: card data goes to Stripe, and we never see or store your full card number. The checkout runs over HTTPS end to end, and PCI-compliant card handling is performed by Stripe. Your bank may require you to complete an additional authentication step (such as 3-D Secure) required under EU payment law (PSD2); that step belongs to your bank and Stripe, and payment completes once it succeeds. You must only use payment methods you are authorised to use.

To keep the store safe we screen orders for fraud using signals such as order velocity, IP address and an opaque card fingerprint provided by Stripe (details in the privacy policy). Flagged orders may be held for a short review — including human review — before delivery, may require additional verification, or may be cancelled and refunded in full. Orders of €250.00 or more always require strong customer authentication (3-D Secure); orders of €300.00 or more — or €150.00 or more on accounts younger than 7 days — may be held for a short manual review before delivery. You can always contest a fraud decision through /support and have it reviewed by a person. Charges from us appear on your card or bank statement as [STATEMENT_DESCRIPTOR]. If you do not recognise a charge from us on your statement, contact support before opening a bank dispute — we resolve genuine problems faster than a chargeback does.

9. Delivery

Digital goods are delivered immediately after payment confirmation: keys and gift-card codes to your order page and by email, and — with an account — into your key library; top-ups are credited to the game account whose identifiers you entered at checkout. Check top-up identifiers carefully — we deliver to exactly the account details you give us — and check the credit promptly: the voluntary fast-lane report window for top-ups is 48 hours (section 11), and quick reports are the easiest to verify against the supplier receipt. Reporting later never forfeits any of your rights: the 48 hours close only that fast lane, and a top-up that was not credited correctly remains ours to fix under section 12 whenever you report it. Keys and codes are delivered in a concealed state and become visible when you choose to reveal them (see section 10).

If we cannot deliver — for example no key can be allocated or a top-up cannot be credited — we tell you and refund the order in full without you having to ask. A top-up that never arrives is a plain failure to deliver, not a defect you must prove: you do not need to argue conformity or work through any remedy ladder — the price simply comes back. Where delivery of digital content fails and we do not supply it without undue delay after you call on us to, you may terminate the contract and receive a full refund, as EU digital-content law provides. You may terminate immediately, without first calling on us to supply, where we have declared — or it is clear from the circumstances — that we will not supply, or where delivery at a specific time was essential for you and we missed it.

10. Your 14-day right of withdrawal — and how instant delivery affects it

Changed your mind? For every key or gift-card code you have not revealed, your withdrawal right stays fully intact: as a consumer in the EU/EEA you may withdraw from a distance contract within 14 days of the day the contract is concluded, without giving any reason — tell us within that period and we refund that item in full, no questions asked, using the same payment method you used, within 14 days of your withdrawal. Top-ups have no reveal step and follow the service rule described below. To withdraw, send us an unequivocal statement via /support or to [email protected]. You may use this model withdrawal form, though you do not have to — the fields in <angle brackets> are yours to fill in: "To [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS], email [GENERAL_CONTACT_EMAIL]: I hereby give notice that I withdraw from my contract for the supply of the following digital content or service: <order number and products>, ordered on <order date>. <Your name>, <your email address>, <today's date>."

Revealing a key ends the withdrawal right for that item. Because keys and codes are digital content supplied instantly and cannot be "returned", the law (Article 16(m) of Directive 2011/83/EU) lets the withdrawal right lapse — but only with your express, informed agreement. Before a key or code is revealed, we ask you to actively confirm — by an affirmative action that is never pre-ticked and never bundled into accepting these terms — the following: "I expressly consent to immediate delivery of this digital content before the end of the 14-day withdrawal period, and I acknowledge that I thereby lose my right of withdrawal once delivery has begun." We record that consent and acknowledgement, and we always confirm it to you on a durable medium before the reveal: where you give it at checkout, your order confirmation email restates it; where you give it later, at the reveal step, we send you a separate confirmation email restating it before the key or code is revealed. Delivery of the content begins when the key or code is revealed. From that moment the 14-day withdrawal right no longer applies to that item — provided you gave the consent and acknowledgement above and we confirmed them to you on a durable medium. If any of those conditions is missing, your withdrawal right stays intact and you bear no cost for the item, even after reveal or redemption.

Top-ups follow the service rule. A top-up has no reveal step: the credit is pushed straight to the game account you named. Its withdrawal right is therefore governed by the service rule (Article 16(a) of Directive 2011/83/EU), not by the digital-content rule above. Before we push the credit, we ask you — by the same kind of separate, never pre-ticked affirmative action — to expressly consent to full performance of the service during the withdrawal period and to acknowledge that you lose the right of withdrawal once the service has been fully performed, that is, once the top-up is credited to your account; we record that consent and acknowledgement and confirm them to you on a durable medium. Until the credit lands, you may still withdraw and receive a full refund. If any of those conditions is missing, your withdrawal right stays intact even after crediting, at no cost to you.

Losing the withdrawal right is not the same as losing your rights when something is wrong — withdrawal only ever covers a change of mind. If a revealed key turns out to be invalid, already redeemed, or not as described, buyer protection under section 11 is the fast way to get it fixed, and your statutory rights under section 12 stand behind it in full — those rights can never be waived.

11. Buyer protection: the fast lane when something is wrong

Every order carries free buyer protection — no tiers, no fees — under the published buyer-protection terms, which form part of these terms. It is the fastest way to get a problem fixed. Report a key that is invalid or already redeemed, a gift-card code that is empty or invalid, or a product materially not as described (wrong platform or region versus the product page) within 30 days of delivery — or a top-up that was not credited within 48 hours — and we fix it with minimal verification: a human responds within 24 hours, and once the claim is confirmed we decide the remedy within 72 hours — replacement first where stock exists, otherwise a full refund to your original payment method, typically visible within 5–10 business days. Please tell us as soon as a code does not work: problems with one-off codes almost always surface at the first redemption attempt, quick reports are usually fixed the same day, and every early report helps us cut bad supplier stock off for everyone. Reporting later never forfeits any of your rights.

These windows are a commercial guarantee, offered on top of the law — EU digital-content law expressly allows us to give you more than the statutory floor, never less. So the 30-day and 48-hour windows are in addition to, and do not affect or limit, your statutory rights under section 12: missing a window closes this fast lane and nothing else. A top-up defect you report on day 3, or a key a publisher revokes months after you redeemed it, falls outside these windows yet remains ours to fix under section 12. What buyer protection adds is speed and simplicity — the right to a working product is yours by law either way.

Buyer protection does not cover: a region mismatch you expressly and separately accepted before purchase under section 5 — where we did not obtain that separate acceptance, a mismatch stays covered both here and under section 12; keys you revealed and successfully redeemed — except where the item was non-conforming when we supplied it, for example a key a publisher later revokes because of how it was sourced, which remains a conformity defect handled under section 12, never a change of mind; or a change of mind about delivered digital goods — for unrevealed items, section 10 gives you a genuine no-reason refund instead. To keep protection free for everyone, invalid-key claims are subject to a fair-use limit of 3 approved claims and €500.00 in total per rolling 365 days; claims beyond fair use, and any abusive or fraudulent claims, may be declined and handled under section 14. Fair use limits this voluntary fast lane only — never your statutory rights under section 12.

Business buyers. Where you buy as a verified business rather than as a consumer, the windows in this section are binding claim windows, not a courtesy alongside consumer law: verify keys and codes promptly on receipt and report an invalid or non-conforming item within 72 hours of delivery (48 hours for top-ups); to the extent [GOVERNING_LAW] permits, business claims raised after the applicable window are excluded. These business windows apply only where we have verified your business status — a VAT number or company registration together with your declaration that you buy exclusively for trade purposes — never on the strength of a self-ticked label or checkout flow alone. If you are in fact a consumer, you keep every consumer right in these terms — including sections 10 and 12 and the consumer windows above — no matter how your account or order was labelled.

12. Your statutory guarantee of conformity — the backstop

Behind the fast lane stands your legal guarantee. Everything we sell is a one-off digital item, supplied once — and under EU digital-content law (Directive (EU) 2019/770, as implemented in the country where you live) it must conform to the contract at the moment we supply it: a key must be valid, unredeemed and redeemable on the stated platform and region; a gift-card code must carry its stated value; a top-up must be credited to the account you named; and each must match the description on the product page. A deviation from what you may normally expect — a region restriction, for example — binds you only where you were specifically informed of it and expressly and separately accepted it when buying, as section 5 describes (Article 8(5) of Directive (EU) 2019/770); without that separate acceptance it is a lack of conformity, whatever warnings were shown. A fault therefore means the item was already wrong when we delivered it. It is not a two-year durability warranty: a one-off code is supplied once, and where the product page discloses a redeem-by date, redeeming in time is part of the deal. The moment of discovery is a separate question, though: a defect whose cause existed at supply is ours to fix whenever it surfaces — a key revoked months after redemption because of how it was sourced was defective when we sold it, and we treat it exactly that way.

If an item did not conform when supplied, you are entitled — free of charge — first to have it brought into conformity (normally a replacement key or code where stock exists), and failing that to a proportionate price reduction or to terminate the contract and receive a refund, paid within 14 days using the same means of payment and free of any charge for the reimbursement. You can invoke this guarantee for at least two years from delivery, and longer where the law of your country provides; no clause of these terms shortens that period or makes it conditional on reporting the fault by any deadline. For a defect that becomes apparent within one year of delivery, it is for us to prove the item conformed when supplied, not for you to prove it did not. After that first year, for the rest of the statutory period, it is for you to show the defect existed at supply — support will tell you what helps (typically the platform's own error message), and we may ask for your reasonable cooperation in diagnosing the problem.

Some national laws classify gift-card codes and top-ups as payment instruments rather than digital content, with different statutory rules. You never need to work out which regime applies: we contractually promise the remedies in this section for all three product types alike — and a top-up that was never credited at all needs none of this, because that is a plain failure to deliver, refunded in full under section 9. These rights come from the mandatory law of your country of residence and apply regardless of the governing law chosen in section 21. No clause of these terms — including the withdrawal waiver in section 10 and the fast-lane windows in section 11 — reduces them, and we will never point you at a publisher or supplier instead of honouring them: your claim is against us. Sections 9 to 12 of these terms, together with the buyer-protection page, are our complete refund and cancellation policy.

13. Chargebacks and payment disputes

If something went wrong, contact /support first — most issues are fixed within a day, faster than any card dispute. Your legal rights against your bank for unauthorised payments are unaffected by these terms, and a genuine dispute — an unauthorised charge, or a defect we failed to put right — is never held against you. But knowingly filing a false payment dispute — for example claiming non-receipt of a key that our logs show was revealed and redeemed — is fraudulent. For buyer protection and dispute defence we log key reveals (time, IP address, device); we use those records as delivery evidence in payment disputes. Fraudulent or abusive disputes are a material breach of these terms: we may suspend or close the account, cancel undelivered items from the affected orders, and — where lawful, before redemption, and only once the payment has actually been reversed or the fraud established, never merely because a dispute was filed — revoke keys obtained through the fraud, and we may share evidence with Stripe, our payment processor, and law enforcement.

14. Acceptable use — and how we enforce it

Keep it honest and the store stays cheap for everyone. You must not: (a) pay with a payment instrument you are not authorised to use; (b) file false delivery or validity claims, or abuse refunds, buyer protection or payment disputes; (c) use bots, scrapers or automation against the storefront, including automated purchasing for resale; (d) create multiple or duplicate accounts, or use guest checkout, to evade order limits, fair-use limits or fraud controls; (e) use VPNs, proxies or misrepresentation to defeat region restrictions, sanctions controls or fraud screening; (f) use purchases — particularly gift-card codes — to launder money, structure transactions or move value for third parties; (g) resell goods bought from us commercially without authorisation, or transfer, share or sell your cheapkeys account; (h) interfere with the operation or security of the service; or (i) use the service for anything unlawful, including in breach of applicable sanctions or export restrictions.

We enforce these rules diligently, objectively and proportionately, with due regard to your rights and interests, in line with the standards of Article 14 of the Digital Services Act. Measures are graduated — warning, order cancellation with refund, order holds, account suspension, account closure — and matched to the seriousness and frequency of the conduct; accounts that repeatedly and manifestly break these rules are suspended for a reasonable period after prior warning. Whenever we restrict, suspend or terminate an account or a transaction (other than where the law prevents us from saying so), we give the affected person a clear and specific statement of reasons: the measure taken and its scope and duration, the facts relied on, whether we acted on our own initiative or on a report under section 15, whether automated means contributed to the decision, the ground under these terms, and the redress available — the free human appeal below, any dispute-resolution route under section 21, and your right to bring the matter before a court. Every enforcement decision can be appealed to a human via /support, free of charge; if we got it wrong, we reverse the measure without undue delay.

15. Reporting illegal content or listings

If you believe any content or listing on cheapkeys is illegal — for example an unlawfully sourced or IP-infringing product — report it through /support or to [GENERAL_CONTACT_EMAIL]. A useful notice includes: a sufficiently substantiated explanation of why you consider the item illegal, the exact URL(s) where it appears, your name and email address, and a statement that you believe in good faith the information in your notice is accurate and complete. We confirm receipt without undue delay, assess notices in a timely, diligent, non-arbitrary and objective manner, tell you our decision along with the redress available, and disclose whether automated means were used in handling your notice. A sufficiently substantiated notice gives us actual knowledge of the item concerned, and we act on it expeditiously. Manifestly unfounded notices submitted frequently may lead to notices from that source being deprioritised after prior warning. Where we become aware of information giving rise to a suspicion of a criminal offence involving a threat to a person's life or safety, we report it promptly to the competent authorities.

16. Supplier terms

This section applies to businesses that supply digital goods to cheapkeys ("suppliers"). Suppliers sell to cheapkeys; cheapkeys resells to buyers in its own name as seller of record. The supplier relationship is business-to-business: consumer rights, including the withdrawal rights in section 10, do not apply to it. Because suppliers sell to cheapkeys rather than offering products to consumers through our service, the platform-to-business intermediation regime (Regulation (EU) 2019/1150) — including its ranking and data-access transparency rules — does not apply to this relationship; the notice, statement-of-reasons and appeal commitments below are standards we adopt by contract. Supplier-specific commercial terms are agreed during onboarding; this section states the platform rules every supplier accepts. Contact: [email protected].

Verification before trading. Before a supplier is activated we collect and verify: legal name and trading name, country of establishment, registration number and trade-register details where applicable, VAT number, registered address, website, a named contact with email and phone, identity and business documents (registration extract or business licence, and an identity document), payout account details, and a self-certification that the supplier will supply only lawfully sourced products that comply with applicable law. We check this information with reasonable diligence, including against official registers; where information proves inaccurate, incomplete or outdated, the supplier must correct it without delay, and we suspend supply until it is corrected. Where platform tax-reporting rules (such as the EU's DAC7 regime) apply to us, we may collect the tax data they require, report to tax authorities as mandated, and withhold payouts from suppliers who fail to provide required information after reminders. Documents are stored on a private, access-controlled system, handled as described in the privacy policy, and retained only as long as law and the supplier relationship require. During the relationship, suppliers can access the records of their own supply, settlement and claims through their supplier account; we access the order and performance data their stock generates in order to operate the store and meet the obligations in this section, and we give no supplier access to another supplier's data. When the relationship ends, that account access ends with it, and we retain the underlying records only for as long as law and the wind-down of the relationship require.

Sourcing warranties. The supplier warrants for every key, code and top-up delivered: that it was obtained through an authorised, documentable distribution chain with the right to resell in the advertised region and platform; that it is not stolen, purchased with unauthorised payment instruments, generated, counterfeit, already redeemed, sold to more than one buyer, extracted from bundles, giveaways or press/developer/not-for-resale allocations, or obtained by misrepresenting region or identity; and that its region, platform and product attributes are accurately declared. On request, the supplier must produce sourcing evidence (such as distributor invoices) within 72 hours. The supplier indemnifies cheapkeys against claims, chargebacks, publisher revocations and losses caused by breach of these warranties, and we may recover from the supplier the cost of refunds and replacements traced to their stock.

Screening and payouts. We screen suppliers and payouts against applicable EU and other sanctions lists and will not make funds available, directly or indirectly, to designated persons; we may freeze payouts and refuse transactions where restrictive measures or a payment processor's compliance requirements demand it. Payouts go to the payout account registered at onboarding — by SEPA bank transfer or, where the supplier chose it at onboarding, PayPal payout; these are supplier settlement channels only, distinct from the buyer payment methods in section 8. We may hold or reserve payouts proportionately while a fraud, revocation or chargeback investigation traced to the supplier's stock is open.

Enforcement, notice and appeal. The grounds on which we may restrict, suspend or terminate a supplier are those in this section: failed or lapsed verification, breach of sourcing warranties, revoked or invalid stock, excessive chargebacks or claims traced to the supplier, misdeclared products or regions, sanctions or fraud flags, and compliance requirements imposed on us by law or by our payment processors. Enforcement is graduated: warning, delisting of affected products, payout hold, suspension, termination. For any restriction or suspension we provide a statement of reasons on a durable medium at or before the time it takes effect; for termination of the whole relationship we give 30 days' prior notice with reasons, except where a legal or regulatory obligation requires immediate termination or the supplier has repeatedly infringed these terms. Every statement of reasons references the specific facts and circumstances relied on — including, where relevant, the content of any third-party notification we acted on, such as a publisher's revocation claim — and the applicable ground in this section. Suppliers can contest any measure free of charge via [email protected]; we handle complaints within a reasonable time, individually and in plain language, and where a measure is found unjustified we reverse it and restore access without undue delay. We give suppliers at least 15 days' notice on a durable medium before changes to supplier terms take effect — longer where changes require technical adaptation — and a supplier may terminate the relationship before a change takes effect. The supplier relationship is governed by [GOVERNING_LAW], and the courts of [COMPETENT_COURTS] have exclusive jurisdiction over supplier disputes; contesting a measure with us, or any mediation we agree to, never precludes court proceedings.

17. Sanctions, export and region restrictions

We comply with applicable EU and other sanctions and export-control laws. We do not offer the service to, or process transactions for the benefit of, persons or entities subject to applicable sanctions, or in embargoed territories, and we may block, cancel (with refund where lawful) or reverse transactions where restrictive measures require it. Product-level region and platform restrictions are set by publishers and distributors; we disclose them on the product page before purchase (see section 5), and attempting to circumvent them breaches section 14.

18. Intellectual property and licences

A key, code or top-up gives you access to a third-party product (a game, platform credit or in-game content) that remains licensed to you by its publisher under the publisher's own licence terms (EULA); buying from us does not transfer any intellectual-property rights in the underlying product, and your use of it is governed by that publisher licence. What you buy is yours to use: you may redeem the key or code yourself, or pass it on privately in a personal, non-commercial capacity — only unauthorised commercial or automated resale is restricted (section 14). Everything that makes up the cheapkeys storefront — text, design, code, product curation — belongs to us or our licensors; you may not copy or reuse it beyond normal browsing and purchasing without permission.

19. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intent, or for any liability that cannot be excluded or limited under the law of the country where you live — including your statutory conformity rights in section 12 and your buyer-protection rights in section 11. Subject to that, and where you buy as a consumer, our liability for a purchase is limited to foreseeable loss and capped, for each order, at the price you paid for the order concerned; the cap applies per order — each order stands on its own — and never applies to the non-excludable liabilities listed above. We are not liable for the availability or behaviour of third-party platforms on which you redeem a product (though a key that cannot be redeemed at all is always ours to fix under sections 11 and 12), and your remedies against us never depend on our recovering anything from a supplier: the supplier indemnities in section 16 are our internal affair and never gate or delay your refund or replacement. We are also not liable for delay or failure caused by events outside our reasonable control — such as internet, power or infrastructure failures, acts of authorities, war, natural disasters, or outages at publishers, platforms or payment networks. If such an event prevents delivery, we tell you, our delivery obligations are suspended while it lasts, and anything we cannot deliver is refunded in full under section 9; this carve-out never reduces your rights under sections 9, 11 and 12. For business buyers and suppliers, our total liability under the relationship is capped at the amounts paid or payable by us or to us in the 12 months before the claim, and we are not liable for indirect or consequential loss or lost profits.

20. Changes to these terms

We update these terms when the product, the law or our processes change. Each version carries its effective date at the top, and we keep prior versions and provide them on request. For significant changes we give advance notice on the site and — for account holders — by email, before the new version applies. Changes never apply retroactively to orders already placed: the version in force when you ordered governs that purchase. If you do not accept a change, stop using the service and, if you have an account, you may close it at any time.

21. Complaints, dispute resolution and governing law

Complaints go to /support or [email protected] — first human response within 24 hours, and we work to resolve every complaint quickly and fairly. Where the law applicable to us requires participation in, or disclosure of, a consumer alternative-dispute-resolution entity, the following applies: [ADR_ENTITY_OR_STATEMENT]. The European Commission's online dispute resolution (ODR) platform was discontinued in July 2025 and is no longer available.

These terms are governed by [GOVERNING_LAW], and disputes are subject to the jurisdiction of [COMPETENT_COURTS] — except that if you are a consumer, you always keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country, and proceedings against you may only be brought there.

22. General

If any part of these terms is found invalid or unenforceable, the rest remains in force, and the invalid part is replaced by what comes closest to its purpose lawfully. Our not enforcing a clause is not a waiver of it. You may not assign your rights under these terms without our consent, which we will not unreasonably withhold; we may assign these terms to a successor in connection with a transfer of the business, but only where the assignment does not reduce your rights or the guarantees you have under these terms — and if it ever adversely affects you as a consumer, you may end the relationship and close your account. These terms, together with the buyer-protection terms, the privacy policy and the product-page information that forms part of the agreed description of what you bought (sections 5 and 12), are the whole agreement between you and us for the store; this clause never excludes or limits liability for fraudulent or negligent misrepresentation.

Questions about these terms: [GENERAL_CONTACT_EMAIL], or /support. [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS]. Company number [COMPANY_NUMBER] · VAT [VAT_NUMBER].